At SonicScrubbers, your privacy is very important to us. We appreciate our customers and understand the value of protecting your rights. We hope to address all of your concerns through this list of privacy-related Frequently Asked Questions.
Does SonicScrubbers collect my IP address?
Yes. We use this to identify your PC and your shopping cart, as well as to help us diagnose any problems you may encounter with our server. IP addresses are not linked to any personally identifiable information.
Why does SonicScrubbers need my personal Information?
We use your name, e-mail address, phone number, mailing address and credit card information to process your orders. This information is stored in a secure database, and is only available to individuals with proper clearance. To offer our products in the most efficient manner, SonicScrubbers contracts with third party service partners. These partners provide us with fulfillment, data collection, storage, e-mail/mail support, analysis and reporting services and are restricted from using your information in any way, other than to help us fulfill your order, and make our site and services more useful to our visitors. Service partners are required to sign confidentiality agreements and will abide by SonicScrubbers's privacy policies. Additionally, we may share information with law enforcement agencies or other companies assisting us in fraud prevention or investigations.
What is your credit card fraud policy?
In the unlikely event that you experience unauthorized use of your credit card, promptly report the fraudulent activity to your credit card company. Under the Fair Credit Billing Act, you are only liable for the first $50 of the fraudulent charges. Please check with your credit card company to verify specific terms and conditions.
Will I receive mail from SonicScrubbers?
We only send information about our products to our customers who find it useful. We sometimes ask customers to provide feedback on our products so that we can make improvements and enhancements. You can opt-out of receiving future communications from us when you set up your account or by updating your account information.
What is SSL and how does it protect my privacy?
We use a secure, encrypted Internet connection with your computer to process personal information such as names, addresses and credit card numbers. If you are uncomfortable with providing this information over the Internet, you may call us at 1-800-530-9234 to process your orders by telephone.
What are cookies and how do they affect my privacy?
Simply put, a "cookie" is a small file that serves as an identifier stored on your machine. Although they are not required to browse our site, we use cookies to make web shopping possible. For instance, when you are ready to purchase an item, a cookie allows our site to "remember" you have added the item to your shopping cart.
SonicScrubbers contracts with third party service partners to provide us with data collection, storage and reporting services. Under no circumstances are these partners permitted to use your information in any manner, other than to help us make our site more useful and efficient for our visitors. Service partners are required to sign confidentiality agreements and will abide by SonicScrubbers's privacy policies. To opt-out of having your personal information available to our service partners, please click here.
What if I still do not feel my online transaction is secure?
We will be happy to assist you with your purchase over the phone at 1-800-530-9234.
Our site may contain links to other sites. SonicScrubbers is not responsible for the privacy practices or the content of such websites. If you have any additional questions about our privacy practices, please contact customerservice@sonicscrubbers.com.
We reserve the right to make changes to this policy. Any changes to this policy will be posted.